Privacy Policy | Whiteseed Nutrition

OBJECTIVE, SCOPE AND APPLICABILITY

Whiteseed Nutrition Private Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting it.

This Privacy Policy (“Policy”) describes how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms controlled by the Company, primarily [Your Website URL - e.g., www.whiteseednutrition.com] and related mobile sites/applications (the “Platforms”). It applies to individuals who browse, access the Platform, provide information on or through it, or whose information we otherwise process in connection with the offer and sale of our products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”).

This Policy ensures compliance with applicable laws and regulations. It does not apply to information collected offline (unless specified), to Company websites that do not link to this Policy, to Customers outside of India, or to third-party websites to which the Platform may link.

By accessing and/or using our Platform and providing information as explained in this Policy, you consent to the collection and use of your information in accordance with this Policy, including consent for sharing your information as described herein. If you are uncomfortable with any terms, please discontinue use of the Platform.

Further, you agree and consent to receive all communications related to our services on the mobile number provided by you, even if such number is registered under the DND/NCPR list under the TRAI Regulations. You confirm that any communication from the Company to you shall not be construed as Unsolicited Commercial Communication.

For this Policy, “Personal Information” means any information that relates to you, which, either directly or indirectly, in combination with other information available with the Company, is capable of identifying you. This does not include information freely available in the public domain or furnished under the Right to Information Act, 2005.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We communicate with you via our Platform, email, phone, or text messaging. We collect and receive Personal Information in the following ways:

  • When you submit your Personal Information on our Platform: We collect and store information you provide during registration, placing orders, subscribing to newsletters, responding to surveys, or contacting customer care. This includes your name, address, e-mail, and phone number. We also collect information through sponsored social media platforms and events.
  • Automatic collection: We automatically collect unidentifiable information about your usage (like cookies, Internet tags, and web beacons) whenever you interact with us. This helps us customize sites, compile statistics, and improve the Platform. Certain features may not work without the use of these technologies. We may also receive/store information about your location and a unique identifier for your device.
  • Other sources: We may receive information from third parties (e.g., updated delivery information to correct our records) or from third-party applications/social media sites if you consent to sharing.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We limit the collection of information to what is necessary to process your order, provide a refund, and continually improve our Products and services. Categories include:

  • Your name, e-mail, postal address, phone number(s), country.
  • Date of birth, language preference, location.
  • Public records (information openly available on the Internet).
  • Details of people to whom purchases have been shipped, including address and phone numbers, IP addresses.
  • Product interest information, opinions, and individual preferences.
  • Financial Information: You may provide details like bank account, credit/debit card, or other payment instrument details, and a password for Platform access.
  • A record of your Product interests.
  • Phone numbers used to call our customer service number.

We may also collect technical data about your device, system, software, and peripherals to facilitate updates and support.

WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

We may use your Personal Information to:

  • Verify your identity and fulfill Product purchases.
  • Communicate with you about your account, orders, and promotions (via email, SMS, social media).
  • Respond to your inquiries, reviews, comments, and feedback.
  • Administer contests, promotions, and surveys.
  • Conduct internal research on Customer demographics and behaviour.
  • Improve the Platform, tailor content, advertisements, and Product offerings.
  • Comply with legal obligations, enforce our terms and conditions, and prevent or investigate fraud and illegal activities.
  • Provide customer care support (calls may be recorded for quality and training).

Legal Basis for Collection:

  • Performance of a Contract: Processing your Personal Information is necessary for delivering the Products you order.
  • Legitimate Interest: Sending you marketing information and communicating with you to serve you better.
  • Compliance with a Legal Obligation: Retaining records to comply with local legal requirements.
  • Consent: We rely on your consent in limited situations (e.g., marketing). You can withdraw consent by emailing support@whiteseednutrition.com.

We may also generate and share anonymized and aggregated information (which cannot identify you) with third parties for internal analysis, research, and improving Platform performance.

HOW DO WE SHARE THE PERSONAL INFORMATION?

Only authorized persons have access to your Personal Information. We share your information only with those listed below who are subject to this Policy or follow practices at least as protective:

  • Our affiliates and third parties.
  • Service providers (e.g., order processing, courier, data analysis, email vendors, web-hosting) who perform services on our behalf based on our instructions. They cannot use your information except to perform services or comply with legal requirements.
  • We do not rent or sell your Personal Information to any third party.
  • In the event of a merger or sale of our business, we may transfer or disclose your Personal Information to the new entity.
  • Corporate entities who may use the information to detect and prevent fraud and abuse of our Platform.
  • Law enforcement, third-party rights owners, or others when required by law or in the good faith belief that disclosure is necessary to enforce our Terms and Conditions or protect rights, property, or safety.

RETENTION AND SECURITY

  • Retention: We retain your Personal Information only as long as reasonably required, or as permitted/required by applicable law or regulatory requirements.
  • Security: We use appropriate administrative, technical, and physical safeguards (e.g., locked cabinets, passwords, encryption, firewalls, and staff training) to protect your Personal Information against unauthorized access, loss, or alteration. All sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology. However, we are not liable for loss or damage caused by unauthorized third-party access or misuse.

YOUR CHOICES AND OPTING OUT

You have the following choices regarding your Personal Information:

Opt-out options

What you need to do

Updating your Personal Information

Log into your account's "My Account" page or call customer care.

Receiving newsletters and promotional e-mails

Click the “unsubscribe” link at the bottom of any promotional e-mail, or edit preferences on your “My Account” page, or call customer care.

Remove content from Customer review

E-mail details of the content to support@whiteseednutrition.com.

Withdrawal of Consent

You can withdraw consent at any time by writing to support@whiteseednutrition.com.

COOKIES AND THIRD-PARTY ANALYTICS

  • Cookies: We use cookies to track your preferences and activities, making your subsequent visits more efficient. By continuing to use the Platform, you agree to our use of cookies. You can block them in your browser settings, but this may affect some Platform functionality.
  • Third-Party Analytics: We use services (like Google) to evaluate your use of the Platform and compile reports. These services use cookies and other technologies. We implement Google AdSense Advertising and features like Remarketing and Demographics Reporting. You can set preferences for Google advertising via the Google Ad Settings page.

CHILDREN AND EXTERNAL LINKS

  • Children: Our Platform is not designed for individuals under the age of eighteen (18). We do not knowingly collect Personal Information from anyone under 18.
  • Links to Third Parties: We may display links to third-party websites. We have no control over the content or privacy practices of these external sites and are not responsible for any damage related to their use. You should always read their privacy policy.

PRIVACY CONCERNS

If you have any complaints or queries related to your Personal Information or this Policy, please contact:

Grievance Redressal

Any complaints, abuse, or concerns regarding content, comments, or breach of these terms should be immediately informed to the Customer Care Officer via mail, email, or phone.

[You need to fill in the contact details here, replacing the old ones]:

  • Email: support@whiteseednutrition.com